How PitPat Insurance Helped Harley Through a Health Scare

Who? Harley, a Golden Retriever puppy.

How old? 10 months.

What happened? A health scare.

Pet Parent Sam.

PitPat Insurance policy type CARE

Cost of treatment £2,303.42.

PitPat Insurance paid back £2,303.42.

Meet Harley, a bouncy 10-month-old Golden Retriever with a big personality and an even bigger love for adventure. From the moment he joined our family, we wanted to give him the best start in life. That’s why Harley has been a dedicated PitPat pup from the beginning – wearing his PitPat GPS tracker since he was just 12 weeks old, thriving on PitPat Puppy Food, and covered by PitPat Insurance.

We chose PitPat CARE because of its comprehensive coverage: a £10,000 lifetime policy, generous allowances for treatments like cruciate ligament repairs and MRI/CT scans, and a unique perk – if Harley stays active and earns 500 PitPat LIFE points each month, we don’t have to pay any contributions or vet fees. That peace of mind became invaluable when we faced an unexpected health scare.

A Sudden Change in Behaviour

One Tuesday night, Harley wasn’t himself. He refused his favourite toy and let out a yelp when he tried to take it. He was panting heavily and drooling – clear signs something was wrong. Concerned, we turned to FirstVet, a video vet service included with our PitPat LIFE subscription. Within 30 minutes, a vet was on screen, carefully assessing Harley and advising us to head to an emergency clinic if his symptoms persisted.

By 12:30 AM, Harley was still distressed, so we didn’t wait. We rushed him to a 24-hour veterinary hospital, where the vets examined him, administered pain relief, and kept him overnight for further observation. We paid the initial deposit ourselves, though the vet had the option to claim directly from PitPat Insurance.

A Deeper Investigation

The next morning, the vets ruled out a foreign object but couldn’t pinpoint the cause of Harley’s pain. They referred him to a specialist for further tests. With our insurance covering the costs, the decision to move forward was easy. The specialist discussed the possibility of an MRI and extensive bloodwork. Once again, we chose to pay upfront, knowing we could claim it back through PitPat.

By the following day, Harley was back home—still a bit groggy but in good spirits. Although we never got a clear diagnosis, the ordeal was over, and that was what mattered most.

Stress-Free Claims & Full Reimbursement

Submitting the insurance claim was incredibly simple. Through the PitPat app, we uploaded the necessary details, and the process was set in motion immediately. PitPat took care of obtaining Harley’s medical records from the vet, and within a week, the full claim amount was deposited directly into our bank account. Best of all, because Harley stays active and racks up his PitPat LIFE points, we didn’t have to pay any excess or contributions.

The Value of Being Covered

Today, Harley is back to his playful, energetic self. While the experience was stressful, having PitPat CARE meant we never had to worry about the financial side of things. Knowing that Harley is protected, no matter what the future holds, makes all the difference.

Curious about PitPat Insurance to help protect them if they get sick or hurt in the future? Learn more about our comprehensive lifetime cover today.

Find out more